LIMITED WARRANTY POLICY AND GUIDELINES
Alien Buffalo branded products (tents, backpacks, bags) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. Alien Buffalo branded gear (lighting, electronics, furniture, accessories) are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship.
If an Alien Buffalo branded product or accessory covered by one these warranty options fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Alien Buffalo’s Limited Warranty applies only to Alien Buffalo brand products purchased and used in the United States and products specifically authorized by Alien Buffalo for retail sale at international locations. For consumers, who are covered by consumer protection laws or regulations in their state of purchase or abroad, except in instances where those laws and regulations are not required to be cumulative, the benefits conferred by Alien Buffalo’s Limited Warranty apply in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
Alien Buffalo’s Limited Warranty does not apply to products that are not Alien Buffalo-branded, even if packaged or sold with Alien Buffalo products. Non-Alien Buffalo-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer. Please see your product box and literature for details.
Alien Buffalo will not credit previously paid customs and duties. Customers may pursue their own refunds in their location.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.